WordPress hosting & support for nonprofits.

Every plan covers hosting, daily backups, disaster recovery, software and plugin updates, firewall and SSL security, uptime monitoring, and a monthly health report. Plus and Pro add speed optimization. The plans differ mainly in response time, how broadly we cover issues, and how many forms we test each month.

Most support requests get a substantive response within one business day. Urgent issues — anything affecting site uptime, security, or a critical user-facing function like donations — get faster attention, typically within a few hours during business hours, but this largely depends on your plan selection.

Review the table above for exact response times by plan.

We handle them. WordPress core, plugins, themes, and PHP-level updates are part of every plan — including Essentials. We test updates in a staging environment when changes carry meaningful risk (for example, a major version update of a plugin your site depends on heavily) and apply them on a regular cadence rather than the moment they’re released, which is when most update-related issues happen.

If your site has custom code or non-standard plugins, we’ll flag any update that requires extra attention before applying it.

Content updates fall under our Enhancement Retainers, not Hosting & Support — adding a new program page, swapping out an event banner, updating board member bios, replacing a hero image, that kind of thing.

If you need this kind of help regularly, we offer monthly Enhancement Retainers built around ongoing content work. If it’s a one-off request, we’re happy to quote it as fixed-price project work instead. Either way, we’ll always be clear about which bucket a request falls into before starting.

Yes, and we do this regularly. Onboarding a site we didn’t build starts with a technical audit — we look at the codebase, the plugin stack, hosting environment, security posture, and any custom functionality — so we have a clear picture of what we’re maintaining before we commit to a support plan.

Some sites are easier to take on than others. If we find issues during the audit that need addressing before we can responsibly support the site (security vulnerabilities, outdated PHP, fragile custom code), we’ll flag them and either include the fixes in onboarding or scope them as a separate engagement.

Core, Plus, and Pro are flat monthly fees — $99, $179, and $249 respectively, billed monthly. No hourly billing, no surprises.

Each tier is built around storage, response time, and issue coverage — Core covers the essentials with next-business-day response, Plus adds faster 4-hour response and more coverage, and Pro offers the fastest 2-hour response with coverage for any issue.

If your needs outgrow Pro — say, you’re heading into a major campaign or a full website refresh — we’ll talk about what a custom engagement looks like rather than trying to force it into a standard tier.

Hosting is included in every support engagement. We host client sites on managed WordPress infrastructure built for performance, security, and reliability — including a global CDN for fast load times, daily automated backups stored offsite, free SSL certificates, malware scanning, and uptime monitoring.

For nonprofits this matters in three specific ways: donation pages need to load fast and stay up during campaigns, accessibility tools depend on consistent performance, and security incidents on a nonprofit site are particularly damaging because trust is your most fragile asset.

Larger sites with significant traffic or complex integrations may use a higher-tier hosting environment — that’s part of what shapes pricing for custom engagements.

Accessibility compliance isn’t part of Hosting & Support — it’s a dedicated service with its own audit, remediation, and ongoing monitoring options. If a support request raises an accessibility issue, we’ll flag it and point you to the right engagement instead of trying to patch it under a support plan.

Take a look at our Digital Accessibility page for details on our audit process and monthly compliance packages.

We’ll tell you. If a request goes beyond what your engagement covers — typically because it’s a project rather than a maintenance task — we’ll explain what’s involved, give you a scoped quote, and let you decide whether to move forward.

We don’t quietly upcharge you, and we don’t burn through scope on large requests without checking. Transparency about scope is part of how we keep long-term partnerships intact. Several of our clients have been with us for 7+ years, which only works if the relationship feels fair every month.