support
Experience premium WordPress support for nonprofits.
Your website is at the heart of your nonprofit’s digital presence. Our support ensures it’s always up, secure, and ready to drive impact.
Our Support Services.
From bug fixes to training and strategic growth, our support plans are built to meet your needs—today and long after launch.
Website Support.
Ongoing maintenance, plugin updates, bug fixes, and content tweaks—so your site stays healthy and up-to-date.
Strategic Support.
Quarterly check-ins, UX insights, and guidance to help your site evolve with your organization.
Staff Training.
Custom training sessions and video walkthroughs to make sure your team is confident managing your site.
Hosting & Security.
Fast, secure, and sustainable WordPress hosting with backups, uptime monitoring, and SSL management.
Website Reporting & Insights.
We help you understand what’s working—and what’s not. From traffic trends and donation funnel tracking to UX insights and quarterly reports, we turn your website data into clear, actionable guidance your team can actually use.
Accessibility & WCAG Compliance.
We help ensure your website meets current accessibility standards so everyone—regardless of ability—can access your content. From audits to fixes, we support ongoing compliance with WCAG guidelines.
Our approach to premium support.
We combine responsive service with in-house expertise to help your website grow alongside your mission.
Personalized Onboarding
We start by learning your tools, goals, and team—so support fits your reality from day one.
Responsive Communication
You’ll always know who to reach and get clear, timely answers from someone who knows your site.
In-House Expertise
Our support clients get access to designers, developers, content strategists, and accessibility experts—not just a ticketing system.
“We have partnered with 118Group for several years. They handle the backend support of our website, and we couldn’t be happier with the results!”
Support Plans That Fit Your Team.
Every organization is different—and so are their websites. That’s why we customize each support plan based on your platform, goals, internal capacity, and pace of change.
Every plan is customized—we use these tiers as starting points, not one-size-fits-all packages.
The trusted support partner of top nonprofits.
These mission-driven organizations rely on 118Group to keep their websites running smoothly, securely, and strategically—long after launch.
